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Faqs

WHAT IS THE ROI (RETURN ON INVESTMENT) OF THE MINER I’M ABOUT TO PURCHASE?

You can use a mining calculator such as: www.whattomine.com or www.coinwarz.com to calculate the current rates of the miner. We prefer not to provide these numbers over chat or email, for they change unexpectedly due to the fluctuations of the market.

HOW MUCH DOES CUSTOMS CHARGE?

Customs can vary from country to country, please research your local customs office to provide yourself with an accurate estimate.

I PREORDERED A FUTURE BATCH DELIVERY AND I AM MOVING HOUSES BEFORE THEN, WHAT CAN I DO?

Please contact support as soon as possible with the new address so we can assist on updating your order before it is shipped. We are not responsible for the product shipping to your past address if you do not inform us of this change prior to it being shipped.

HOW WILL I KNOW MY PRODUCT HAS SHIPPED?

You will be receiving an email with the shipping information as soon as it is provided to us.

HOW LONG WILL IT TAKE TO SHIP MY PRODUCT?

Miners labeled “Ships Now!” in the title, are expected to be received 7-10 days from payment completion. This is a general timeframe fulfilling international and domestic shipping times.

Miners labeled with a date, will be shipped from the manufacturer within the timeframe provided. Once the miner has been shipped it can take 7-10 days to be received.

WILL THERE BE ANY ADDITIONAL INTERNATIONAL SHIPPING CHARGES?

All shipping charges will be calculated during checkout and applied before payment is made.

WHAT IS YOUR REFUND POLICY?

Refunds are available only if a Dealer fails to ship a product. CoinMiner will not issue a refund on a product that is received in sub-satisfactory or faulty condition, for any failures by the Dealer to deliver on time, or changes in profitability due to market conditions. Please review the individual dealer’s refund policy or warranty, as that may be your only potential method of financial, legal or property recovery in the event you are not completely satisfied with your order except as otherwise listed in these Terms. If a refund must be made it will be in $USD for the original dollar amount of the product at the time of sale.

IS THERE A WARRANTY ON USED ITEMS?

We do not offer any warranty on a used product. The only warranty available on any items sold at Coin Miner will be through the manufacturer of the hardware. Please be sure to review the warranty policy per manufacturer and product.

DO YOU SHIP OUTSIDE OF THE USA?

We do! We currently ship to all countries besides India. We are working on options for India and hope to have something ready soon.

The Indian Custom authorities have informed us that they will not allow importation of cryptocurrency mining hardware unless they receive a clarification about it from the DGFT. So, we are currently not selling miners to India

WHAT SHIPPING METHODS DO YOU USE?

We ship via DHL, Fedex, UPS or USPS.

WHAT PAYMENT METHODS DO YOU ACCEPT?

CoinMiner.com currently accepts BTC, LTC, USD Wire and many other options for localized global payments, we are also always adding new cryptocurrencies as well. Once an order is placed and a payment method is selected, the user will receive an invoice with instructions on how to complete their payment or for crypto payments an onsite payment QR code will be generated. For wire payments, payment must be received within seventy-two (72) hours after the receipt of the invoice. For BTC, LTC and other Crypto transfers, payment must be received and at least one confirmation within 60 minutes after the invoice is generated or the order will cancel. Crypto invoices will expire after this time frame due to the fluctuations in the exchange rates. The Order will be cancelled if payment is not received timely. If your payment has been made and the order still shows cancelled please contact our Live Help. Once payment is received through Wire or through BTC, LTC or Crypto transfer, the Order will be confirmed and Buyers will receive a confirmation email memorializing the transaction.