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Prior to completing your order, there are important queues understand in our order process. To complete your order and receive product there are a few critical steps the order will have to go through.
Here are the stages you will see your order go through once you place it.
Initially, your order will be placed in [Pending Payment] status. During this stage, we will collect all the information needed to complete the order
In the [Processing] stage, the order moves to the shipping and logistics team. Shipments are sent from our Shenzhen warehouse to customs in Hong Kong. At this time, you will be notified that the order has shipped. Additional shipping details are not available until the package clears customs, typically within 2-5 business days. Once the product leaves Hong Kong customs we will receive new shipping updates and email them to you immediately. Orders are typically received within 5-7 business days of clearing Hong Kong customs.
After the updated shipping information is emailed, the order moves to [Completed] stage.
In addition to emailing Sales@coinminer.com with any questions or concerns, we are happy to offer live chat functionality through our website to communicate directly with a team member.
[On Hold] : In the event we need additional information or we are unable to validate information provided, you will be notified by email about the current status and reasoning. You have 24 hours to respond before the order is cancelled and must be replaced.
[Cancelled] : No payment was received for the order. The order will not be fulfilled in anyway and no payment is attached to it. OR payment was received outside of the automated time limit for crypto payments. If a payment is received outside of this timeframe, the payment will be manually confirmed and the order will be processed at a sale’s representatives soonest available time.
[Refunded] : The order amount has been refunded due to the product being out of stock by the manufacturer.
[Failed] : Payment was attempted but was not transacted by either party. A bank must be contacted and the order replaced.
Notwithstanding anything herein or to the contrary, the foregoing is subject, in all cases, to our terms and conditions located at https://coinminer.com/terms-conditions-sale/